Explorar Agora

Refund Policy

1. Introduction

At PTV Shope, we strive to provide the best possible IPTV service. If you are not satisfied with the service, we offer a flexible refund policy to ensure your peace of mind.

2. Eligibility for Refunds

2.1 Refund Window

  • Customers are eligible for a refund within 7 days of payment.
  • Requests made after this period will not be processed.

2.2 Conditions for Refunds
Refunds will be granted under the following conditions:

  • The service was deemed unsatisfactory due to technical issues or interruptions that could not be resolved.
  • The customer submitted a valid request within the refund window.

2.3 Exclusions
Refunds will not be granted if:

  • The customer changes their mind after successful service delivery.
  • Issues arise due to incompatible or faulty customer equipment.

3. Refund Process

3.1 How to Request a Refund

  • Customers must submit a refund request via WhatsApp or email at [email protected].
  • Provide the following details:
    • Payment proof (e.g., transaction ID).
    • Description of the issue.

3.2 Processing Time

  • Refunds will be processed within 7 business days after approval.
  • The refund will be issued via the same payment method used by the customer.

3.3 Partial Refunds
In some cases, partial refunds may be granted if only part of the service was deemed unsatisfactory.

4. Contact Information

For questions or assistance with refunds, contact us: