Introduction

Welcome to PTV Shope (“we,” “our,” or “us”). By accessing or using our services, you agree to these Terms and Conditions of Sale. Please read them carefully. If you do not agree, please refrain from using our services.

1. Nature of the Service

1.1 Service Overview
We provide IPTV services to customers who contact us via our website or other communication channels.
1.2 Payment Process
Payment is requested only after the customer is satisfied with the service during the free trial period. Payments are made via a payment link sent on WhatsApp.

2. Free Trial

2.1 Eligibility
We offer a free trial to allow customers to evaluate our IPTV service before committing to a payment.
2.2 Trial Duration
The duration of the free trial is determined at our discretion and may vary.
2.3 Trial Limitations
During the trial period, certain features may be restricted or limited.

3. Payment Terms

3.1 Payment Process
Payment is processed via a secure link sent on WhatsApp only after the customer confirms satisfaction with the service.
3.2 Payment Timing
Customers must complete the payment within 24 hours after confirming satisfaction.
3.3 Payment Method
We do not accept payments directly through the website. All payments are made via third-party platforms linked through WhatsApp.

4. Refund Policy

4.1 Refund Window
Customers have 7 days from the date of payment to request a refund.
4.2 Conditions for Refunds
Refunds are only granted if the service is deemed unsatisfactory or issues are unresolved.
4.3 Refund Process
Refunds will be processed via the same payment method used by the customer.

5. Customer Obligations

5.1 Accuracy of Information
Customers must provide accurate information when contacting us or filling out forms.
5.2 Compliance
Customers agree to use the IPTV service responsibly and in accordance with applicable laws.

6. Disclaimer of Liability

6.1 Service Interruptions
We strive to provide a stable service, but we are not responsible for interruptions caused by technical issues, internet outages, or third-party platforms.
6.2 Customer Equipment
We are not liable for issues arising from incompatible or faulty customer equipment.

7. Termination of Service

7.1 By the Customer
Customers may discontinue the service at any time without penalty.
7.2 By Us
We reserve the right to terminate service if customers violate these terms or misuse the service.

8. Changes to These Terms

We may update these Terms and Conditions from time to time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

9. Contact Information

If you have questions about these terms or our services, please contact us:

• Email: [email protected]
• Address: R. Pascoal de Melo 13 C, 1000-230 Lisboa, Portugal

Last Updated: [19/11/2024]